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Business continuity

When something breaks,
business keeps running.

Backup, disaster recovery and continuity planning. Tested.

Hurricanes, ransomware, a failed server or a deleted folder. We make sure you can get your data back, get systems running fast, and keep the business moving while we do.

EmailOnline
FilesOnline
PhonesOnline
AccountingOnline
WebsiteOnline
All systems normal

Illustration of how it works. Not live data.

Backups we actually testOff-site and immutable copiesRecovery plans in writingMonitored 24/7

Continuity 101

RPO and RTO: the two numbers that matter.

RPOHow much data can you afford to lose? The gap between your last good backup and the moment disaster hits.
RTOHow long can you afford to be down? The time from disaster to back in business.
Last good backupDisaster hitsBack online
BRAINY explainsSet these numbers before you need them.A 5-person office might live with losing a day of email. A plant floor might not survive an hour offline. We set RPO and RTO for each system, then design backups to hit them.

The 3-2-1-1-0 rule

How a modern backup is built.

3copies of your dataThe original plus two backups.
2types of storageSo one failure can't take out both.
1copy off-siteSafe from fire, flood or a hurricane.
1copy that can't be changedImmutable or offline, so ransomware can't encrypt it.
0errorsBackups checked and restores tested.

Know the difference

Backup, disaster recovery and continuity.

BackupCopies of your dataFiles, email and systems saved on a schedule. The foundation, but not a plan on its own.
Disaster recoveryGetting systems backHow you restore servers and apps after an outage, attack or disaster, and how fast.
Business continuityKeeping the business runningPeople, process and communication: who does what while systems come back.

Your checklist

Six things every business should have.

  1. List the systems you can't run without.
  2. Set an RPO and RTO for each one.
  3. Keep at least one immutable or offline copy.
  4. Test a real restore at least every quarter.
  5. Write a runbook with names, numbers and steps.
  6. Walk through a disaster scenario with your team once a year.

What we do

Protected, tested and ready.

Managed backupServers, Microsoft 365, Google Workspace and laptops, backed up automatically.
Disaster recoveryFailover to the cloud so key systems run while we rebuild.
Ransomware readinessImmutable copies and a tested plan for the worst day.
Continuity planningRunbooks, contact trees and priorities, in writing.
Restore testingReal restores on a schedule, with a report you can show auditors.
Tabletop exercisesPractice the plan with your team before you need it.

Proof

Back in business.

Medical practice100%of data restored after Hurricane Irma. Backups went from 150 minutes to 5.
Global manufacturing80%faster recovery for 90 servers and 2 petabytes of data.
Global manufacturing95%shorter backup window on the same environment.

Questions

What people ask about continuity.

They keep the service running, but they aren't built to be your backup. Deleted items and retention have limits, so most businesses add a separate backup. We do.

When did you last test a restore?

If the answer is 'not sure', let's fix that. We'll check what you have and what it would take.

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